FREQUENTLY ASKED QUESTIONS
Where do I park?
Meter parking is available on the surrounding streets at both the Tivoli Theatre and Soldiers & Sailors Memorial Auditorium. Meters are enforced by the Chattanooga Parking Authority Monday through Saturday between 8am & 6pm.
Please note: citations for parking in unlawful parking areas (bus zones, parking zones, yellow curb, double parking, no parking areas, handicap spaces, etc.) are enforceable 24 hours/7 days.
Republic Parking lots are located conveniently near both the Tivoli Theatre (Chestnut Street parking lot) and Soldiers & Sailors Memorial Auditorium (McCallie Avenue parking lots).
Is public transit available?
Yes, Chattanooga has a progressive downtown public transit system with several options:
There are bus stops near both the Tivoli Theatre and Soldiers & Sailors Memorial Auditorium. Take the #4 Bus to/from Downtown/Eastgate/Hamilton Place or take the #15 Bus to/from St. Elmo.
Also CARTA’s FREE Electric Shuttle runs up and down Market and Broad Streets with stops near the Tivoli Theatre. To access a full schedule, fare, and bus tracker visit carta-bus.org.
Stations are located near both the Tivoli Theatre (at the corner of Broad St. and W. 8th St.) and Soldiers & Sailors Memorial Auditorium (at the corner of McCallie Ave. and Lindsay St.) To learn more about Bike Chattanooga visit bikechattanooga.com.
I lost my tickets and/or I need to re-print my tickets. How do I do that?
Please email your reprint ticket requests directly to ticketmaster.com or request pick-up at the box office during regular business hours or on day of show. Tickets are non-transferrable and only available to be reissued or picked up by the original purchaser with valid picture ID and the credit card the tickets were purchased under.
I won tickets through a promotion. Where do I pick them up?
Promotional tickets are available to pick up at the WILL CALL window under your name on the day of the show.
I am a member of the media. How do I get access for photos, videos, and/or interviews?
Please send an email 48 hours in advance of a show to firstname.lastname@example.org with your request for a media pass, photos, videos, and/or interviews. You will receive an email response if your request is approved by the show promoter. For security reasons, members of the media will not be admitted at the door the day of the show if prior arrangements have not been made.
I am a member of the general public and want to bring my camera. What is the general public photo, audio, and video policy?
Unless you are a member of the media and have received pre-approved access to take photos and/or video, no cameras, video, or audio recordings are allowed, unless otherwise posted, with the exception of graduations and school programs.
What kinds of concessions are available?
The Tivoli Theatre and Soldiers & Sailors Memorial Auditorium offer a full bar with mixed drinks, wine, and beer selections, and refreshments.
What are the closest restaurants, bars, or coffee shops?
Downtown Chattanooga has a wide variety of places to grab dinner, a cocktail, or a coffee before or after a show. Here are just a few suggestions of places within walking distance or a short drive from Tivoli Theatre and Soldiers & Sailors Memorial Auditorium:
Nearby Tivoli Theatre :
- Community Pie (Market St.)
- Porter’s Steakhouse (Broad St. inside Read House)
- Starbuck’s (Broad St. inside Read House)
- Also, Big River Grille, Bluewater Grille, Mellow Mushroom, and Easy Bistro are all within 4-6 blocks walking distance north on Broad St.
- Nearby Soldiers & Sailors Memorial Auditorium:
- Cadence Coffee Co. (7th Street)
- Champy’s Famous Fried Chicken (MLK Blvd.)
- The Honest Pint (Patten Pkwy.)
- Jefferson’s Chattanooga (Georgia Ave.)
- Universal Joint (Georgia Ave.)
- Yellow Deli (McCallie Ave.)
I’m planning to stay overnight after the show, are there hotels nearby?
Downtown Chattanooga has a number of exquisite hotels to spend the night or make a weekend of it. Here are just a few suggestions of places that are within walking distance or a short drive from the Tivoli Theatre and Soldiers & Sailors Memorial Auditorium:
- Chattanooga Choo Choo
- Courtyard by Marriott
- DoubleTree by Hilton
- Hampton Inn & Suites
- Hilton Garden Inn
- Holiday Inn Express
- Marriott Chattanooga
- Residence Inn by Marriott
- Read House
- SpringHill Suites on the Riverfront
- Nearby Bed & Breakfasts: Bluff View Inn , Mayor’s Mansion Inn
I have special needs. What additional assistance do you provide?
Please see our ADA Page for more info.
As stated on the back of ticket stubs: No refunds or exchanges. Event date and time subject to change. Tickets are subject to cancellation if suspected of scalping or violating ticket limits for all events. For the safety and security of all patrons, all persons and items entering the Tivoli Theatre, Memorial Auditorium and Walker Theatre are subject to search.
Prohibited items: No weapons of any kind, including pocket knives. No illegal substances of any kind. No outside food or beverage. No large backpacks, bags, oversized purses, etc. No cameras, audio or video recording devices. No smoking of any kind, except in designated smoking areas. Patrons who fail to comply with these regulations will not be admitted in to the venue, or expelled from the venue, without refund. Please contact Box Office for details concerning ADA accessibility.
Third Party Ticket Policy
To ensure that your tickets are valid and that you are only paying face value, please purchase directly from our website, Ticketmaster (800)745-3000, or the Tivoli Theatre Box Office rather than a ticket broker or unauthorized third party. Tickets are subject to cancellation if suspected of scalping or violating ticket limits for all events. For more information about our Third Party Ticketing Policy click here.
Service Fee Policy
Service fees are charged in addition to the advertised ticket price and will vary depending on the purchase method. Service fees cover the costs of operating a box office, including staffing, software licensing, and shipping/handling and credit card processing fees.
What is the refund or exchange policy for cancelled shows or inclement weather?
If an event is cancelled and not rescheduled, credit card refunds will be processed within 48 hours and cash purchases are available for refund by contacting the Auditorium box office at (423) 757-5580. In cases where the event has been rescheduled, all previously purchased tickets will be honored at the new date with no action necessary by the patron.
All ticketed events are to be held regardless of weather conditions. The event promoter will make the final determination of cancellation or refund availability. Refunds for rescheduled shows will be provided only with the venue’s or promoter’s approval.
I am a promoter interested in staging an event at the Tivoli Theatre, Soldiers & Sailors Memorial Auditorium, or Walker Theatre. Who can I contact?
Email us at email@example.com.