Box Office Assistant

The Tivoli Theatre Foundation in Chattanooga, TN, is looking for a Part Time Box Office Assistant.

Days/Hours: Variable schedule including daytime, evening, weekend, and holiday hours as needed. Monday/Wednesday/Friday 10:00-2:00, and show days as needed.

Position Type: Part-time

ESSENTIAL JOB FUNCTIONS

· Assist customers’ purchase of tickets over the telephone, in person, and support online ticket sales using the Ticketmaster ticketing software.

· Present a positive and welcoming first impression to customers.

· Provide customers with appropriate responses to requests/problems, using knowledge of Tivoli Theatre Foundation shows, policies, & services.

· Provide quality customer service to walk-in customers, phone calls, or e-mail.

· Update posted information and keep shadow boxes, display cases, marketing displays, mailing list sign up area, and front counters clean and organized.

· Gain knowledge of Gift Shop Merchandise, support merchandise sales, and assist with gift shop mail orders.

· Meet obligations of position by completing other activities as required.

· This position may work from the Tivoli Theatre, Walker Theatre, or at the Soldiers & Sailors Memorial Auditorium at various times.

SKILLS, KNOWLEDGE, ABILITIES

· Excellent customer service, communication skills & phone etiquette

· Attention to details a MUST

· Accurate in keyboarding skills

· Able to make financial transactions and make change

· Ability to remain pleasant during challenging situations

· Proficient in Windows based computer programs

· Reliable transportation

· Ability to work efficiently with little or no supervision.

 

Hours: Position may be 10 - 25 hours per week. Weekend and evening work required. Schedule set by Box Office Manager. Any absences or leaves must be approved by Box Office Manager.

Please note our COVID-19 Policy: All full-time and part-time Tivoli Theatre Foundation event employees are required to be fully vaccinated.